ZngOurHood
29 January 2026
Co-creating better neighbourhoods

ZngOurHood helps turn resident ideas into clear community signals, so neighbourhood priorities are visible, shared, and better understood. It gives residents a way to contribute ideas meaningfully, and enables community leaders to make more informed, transparent decisions. Find out more at https://go.gov.sg/zng.
How It Began
It all started with a simple experience.
One of our team members wanted to suggest a playground near his home for his kids. Nothing was broken, so filing a report felt inappropriate. He also didn’t know who to approach, or whether other families felt the same way.
That led to a simple question:
If residents have good ideas, where should they go, and how can those ideas be considered fairly?
Why This Matters
Residents care deeply about their neighbourhoods and often spot opportunities for improvement, such as safer walkways, more greenery, better shared spaces.
But when ideas aren’t about fixing something that’s broken, many residents are unsure:
where to share them,
whether others feel the same way, and
how decisions about neighbourhood improvements are made.
Existing channels are effective for issue reporting, but not for surfacing shared priorities or explaining decisions.
The Core Problem
Today, neighbourhood enhancement ideas are:
spread across many channels (emails, Meet-the-People Sessions, house visits),
handled privately and individually, and
difficult to compare or prioritise fairly.
As a result, residents lack visibility into what others care about, and decision-makers lack a clear, shared signal of community priorities.
Our Learnings and Insights
From interviews with residents, Grassroots Advisers, Grassroots Leaders, and other community leaders, four themes stood out.
1. People want to suggest ideas, but don’t know where
“I had suggestions, but I didn’t know which platform was meant for ideas, not complaints.”
“Sometimes I just keep the idea to myself because I don’t know who to tell.”
2. People care about what others think
Residents wanted to know:
Whether others shared the same concerns or ideas
Whether an idea reflected a personal preference or a broader community need
“If many people want the same thing, I feel more confident speaking up.”
Support mattered, but shared understanding and context mattered even more.
3. Decision-makers lack a clear, shared signal
Ideas are generated across many channels, making it challenging to prioritise them and gather meaningful qualitative feedback.
4. Transparent processes should be guided by thoughtful decisions
Stakeholders agreed that:
Visible decision-making increases understanding and acceptance of outcomes.
Popularity alone should not determine which ideas are implemented.
Our Idea
ZngOurHood turns individual ideas into a clear, shared community signal.
It enables:
Residents see what their neighbours care about.
Decision-makers understand community priorities more clearly.
Everyone to understand how and why decisions are made.
How It Works (at a glance)
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For residents
Browse ideas across Singapore.
Log in using Singpass.
Submit or support ideas within their constituency.
Add short explanations to explain why an idea matters to them.
Supporting is not the same as voting. It helps show interest and reasoning, rather than directly deciding outcomes.
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For Decision-makers
Review ideas for scope, feasibility, and alignment with priorities
Update statuses of proposed ideas through clear, transparent stages (e.g. Open for Feedback, Exploring Feasibility, Planning in Progress, Completed, Not proceeding).
Explain decisions and trade-offs in clear, plain language.
What Changes If This Works
For decision-makers
Clearer signals of what matters most to the community
A broader mix of quantitative data and qualitative perspectives to inform decisions
For residents
A shared platform for residents to contribute ideas and understand neighbourhood sentiment
Better understanding of the trade-offs involved in neighbourhood decisions
Increased trust through openness and transparency
ZngOurHood Is Not
A fault-reporting system (OneService already does this)
A promise that popular ideas must be implemented
Decisions remain with constituency leaders. But they are made with clearer signals and shared understanding.
Where We Are Now
Over the past month, we built and deployed a working MVP at go.gov.sg/zng.
Residents can:
Browse neighbourhood ideas
Log in using SingPass
Submit a new idea within their constituency
Support ideas within their constituency
Leave qualitative comments explaining why an idea matters
Decision-makers can:
Moderate ideas
Update idea statuses (Open for Feedback, Exploring Feasibility, Planning in Progress, Completed, Not Proceeding)
Add explanations to make decisions transparent
This MVP includes:
SingPass authentication
Constituency-based filtering
A basic admin interface for community leaders
As of Feb 2026
We are looking to run a limited pilot with a single housing estate to validate the solution.
The Team
Lennard - Product Manager
Cheryl - International Tech Strategy
Samantha - Product Designer
Khaleedah - Product Designer