Operator

Opportunity

What is the problem and who are affected?

Singapore families juggle a relentless stream of logistics: coordinating schedules, tracking payments, managing health appointments for aging parents, remembering which kid needs what equipment for which activity. These small tasks compound into serious mental load, and inevitably, something falls through the cracks.

For this hackathon, we're starting with one high-impact slice of this problem: helping Singapore parents coordinate their children's activities, including enrichment classes, CCAs, tuition sessions, and school commitments.

What is today’s experience?

School apps (e.g., Parents Gateway, ClassDojo, Diibear, etc.): Different schools, and even individual teachers, use various apps to contact parents, making it burdensome to keep track of messages across multiple platforms.

To-do/calendar apps: Parents coordinate in family chats (e.g. “hana needs to be picked up early tmr”, “make sure she brings her purple wand for ballet tmr”). Opening a separate app breaks the flow and it’s too much friction. Calendar apps handle meetings times, not “remember the purple wand” and creating a to-do or reminder require multiple taps.

Telegram/WhatsApp: Currently the primary coordination tool for parents but information gets lost in chat history, no structured scheduling, manual reminders required.

Why does this problem matter?

Mental load over tracking schedules, meals, and other needs leads to higher parenting stress and marital conflicts.

Singapore’s high-achieving culture puts parents, especially mothers, at burnout risk amid dual work-childcare demands and may lead to reduced workforce participation.

Stressed parents foster adverse childhood experiences, raising children's mental health risks and perpetuating cycles of anxiety.

Velocity

What can parents do now that they could not do before?

Parents don't need more todo or calendar apps. They need logistics coordination to happen where they're already communicating, with an agent doing the remembering and reminding.

What did we ship?

Operator is a privacy-first AI Telegram bot that lives in your family chat and does coordination work effortlessly.

Instead of asking parents to adopt another app, Operator lives directly in the family group chats where coordination already happens. Parents create events and set reminders using natural language, the same way they would text a family member.

How does it work?

Type "/op Hana has ballet on Saturday 1-2pm" in your family chat. The bot remembers the event and automatically sends reminders in the chat on Saturday morning. Need to remember something specific? Add "/op Hana needs purple wand for ballet on Saturday" and it gets included in the reminder.

Got a long message from your school/enrichment center with multiple dates and requirements? Just copy-paste it to Operator. The bot accurately parses the entire message and breaks it into the right events and reminders, no manual entry needed.

Chat with Operator using natural language

Core capabilities:

• Native to Telegram: No app download, no new platform to learn, no getting the whole family to switch tools

• Natural language scheduling: Create, modify, and cancel events by typing the way you normally would

• Smart message parsing: Copy-paste lengthy provider messages, images, or documents and let Operator extract all the relevant events and reminders

• Smart reminders: Get consolidated morning reminders for the day's activities, with any special instructions you've added

• One-click add to GCal: You can add the created event into your own Google Calendar in just one click

• Privacy-first: By default, it will not read or store any of your messages in the group chat. It will only respond once you call it through /op.

What's next?

• More native calendar integrations

• Start on next slice: bill payment tracking

Traction

Number of chat groups with at least one event created: 27

Number of events created: 188

(last updated 3 Feb)

Team

From left to right: Christabel (Eng), Darren (PM), Suhan (Eng), Zul (Design)