Contravention Tracker

Problem Statement
Officers currently spend significant time on manual administrative processes when procurement guidelines are breached. These breaches require time-consuming remediation that pulls staff away from building digital services for citizens and delays paying out vendors on time affecting government's relationships with suppliers and potentially impacting service delivery. On the other end, procurement officers rely on manually updated spreadsheets to track contraventions, approvals and remediation actions. This creates a risk of an incomplete list of contraventions that keeps leaders reactive rather than proactive.

We're building a webapp that automates contravention tracking and creates structured learning pathways akin to Singapore's Driver Improvement Point System where repeat issues, in this case, trigger targeted training rather than endless paperwork.

Research and Approach
From process mapping and reviewing the existing contraventions, we noted that some approvals were scattered and some were incomplete. We also found out that GovTech procurement had the intention to digitalise their contravention tracking but did not get around to it. This validated our approach to build a comprehensive digital system that ensures all approvals are properly documented and tracked from start to finish.

Velocity
In the hackathon, we built a working prototype that automates the entire contravention process from submission to approval. Officers can now submit contraventions through our prototype, track their status in real-time and admins can generate trend reports replacing the previous manual spreadsheet system. The routing workflow automatically directs requests to the right approvers, eliminating the back-and-forth emails and lost paperwork that previously delayed resolutions.

Traction
We walked through the process flow with GovTech procurement officers with existing contraventions. This eliminated all manual tracking that previously required updating multiple spreadsheets and chasing approvals via email. The officers reported that the approval flow is now more streamlined and consolidated compared to the fragmented process they used before. Early feedback indicates this is a valuable tracking tool that could significantly reduce the administrative burden on procurement teams while ensuring vendors are paid more promptly.

Over the past 12 months, OGP recorded 24 contraventions (~2 per month). Our long-term goal is to bring this down to 0 contraventions per month. Success is not higher usage of the tracker — it is officers no longer needing to use it at all, because breaches are prevented upstream through clearer processes and targeted remediation. The tracker acts as a safeguard, but the real outcome we are working towards is a month with no cases to log.

Process Flow

Next Steps

The next phase of the Contravention Tracker initiative will focus on piloting the solution within OGP to gather user feedback and identify areas for refinement. This pilot will allow the team to address usability issues, strengthen workflows, and ensure the tracker effectively supports reporting, approvals, and follow-up actions in day-to-day operations.
In parallel, additional enhancements are being developed for subsequent iterations. This includes OGP-specific training materials, such as penalty and remediation videos, which will be incorporated to strengthen awareness and reduce repeat contraventions through targeted education.
There is also emerging interest from the GovTech Procurement team in adopting the tracker to support their management of a high volume of contravention cases. This presents potential for broader applicability beyond OGP, subject to the outcomes of the internal pilot and further engagement with stakeholders.