Social Passport

Summary

Social Passport is a tool that enables clients to easily share their information with care providers. By logging in via Singpass and selecting the relevant information, clients can generate a unique link containing the necessary details for care providers to effectively support them.

Background

Clients or patients often interact with multiple care providers across health and community settings, such as social workers and medical social workers. However, there is a lack of visibility and data sharing between these providers today, which results in patients/clients having to repeat themselves multiple times, or impacted quality of care when care plans are made based on assumptions or are delayed due to information gaps.

Pain points include:

• Clients have to repeat themselves over and over again when meeting different care providers
  “Patients view us [health + social] as one unified system and sometimes they wonder why they need to repeat themselves” 

• Clients do not have visibility over their own information
  “It’s not that they don’t want to tell us. Sometimes they ownself don’t know what subsidies they have.”

• Care providers spend time on information-sourcing, which might result in delaying care for clients
  “Clients may not give accurate information, so a lot of work is spent on hunting... it’s like detective work…”
  “Intervention can be late. We can’t refer to other services because they say we never give them the info.”

Value Proposition

Social passport aims to empower clients with full data ownership -

1. Clients can get the care required quicker with information transparency

Clients typically meet up with various care providers in different agencies. They can now easily share the same set of information directly.

2. Care providers can focus on supporting clients rather than information hunting

Care providers no longer need to spend hours to contact other sources for information, and can instead come up with a comprehensive care plan.

Our Team