Tooling & Productivity
Dash
25 January 2021
The common inbox for the government to address incoming queries
See the full deck on Google Slides.
What's Dash?
The common inbox for the government to address incoming queries. Dash streamlines the traditional product support inbox by allowing for multiple users to collaborate on a common inbox, automatically categorizing and tagging emails, and extracting insights on frequent email topics.
What motivated you to build this product?
Product support does not have the right tool to optimise the amount of time spent on answering emails.
Most difficult aspect
It is hard to recommend tags based on the email content. The content needs to go through an email parser first to convert it to a json string before our classification algorithm can classify a new message based on user behavior for tagging.
Fun facts!
One interesting finding:
People hate outlook but they don't have an alternative